What happens if my delivery is late or something is missing?

Late or missing items policy

In the rare event your order arrives outside the scheduled time window—or an item is missing or incorrect—please contact us right away. We’ll investigate immediately and take full responsibility for the mistake.

How we make it right

Depending on the situation, we’ll arrange a rapid replacement delivery, issue a refund for the missing item, or provide store credit for a future order. Our goal is simple: no customer should be left unhappy, and we’ll work quickly to correct any issue to your satisfaction.

Updated on: 26/05/2025