What is the process of ordering a custom cake?
Ordering online (recommended)
Browse 2,500 + cake and dessert designs at rashmisbakery.com, pick your size, sponge type (vegan sponge available), custom message, and pickup slot, then check out in minutes. You’ll receive instant email confirmation and a follow-up SMS when your order is ready, so your cake arrives without a hitch.
Need something one-of-a-kind? Use our Custom Cake Quote Form to upload inspiration photos and special instructions. A cake consultant will reply with design options and a quotation.
Ordering by phone
Prefer a friendly voice? Call Brampton 905-970-0666 or Mississauga 905-270-7676. Tell us the flavour, size, and pickup date, and we’ll guide you through décor choices, dietary tweaks, pricing, and payment. We’ll read back the details before processing to be sure everything is perfect.
Ordering in-person
Pop into either bakery, browse today’s display cakes, and talk through ideas face-to-face. Our team will note flavour, colours, inscriptions, and any allergy notes, collect a deposit, and hand you a receipt with the agreed-upon pickup time.
Design approval & lead times
Simple cream or photo cakes usually need 1 – 3 days’ notice; fondant sculptures, tall tiers, or busy holiday weekends may require 3 – 5 days. We’ll confirm the timeline when you order and send a final mock-up or written description for approval where needed.
Payment & confirmation
Online orders are paid at checkout. Phone and in-store orders require a 100% deposit. Once payment is recorded, you’ll receive an email or printed confirmation outlining every agreed detail—keep it handy for reference.
Pickup day
Arrive during your selected time window, show your confirmation, and our staff will present your boxed cake, review any transport tips, and make sure you’re grinning before you go.
Need help deciding?
Unsure which size feeds 25 guests or whether fondant travels well? Call, email, WhatsApp, or drop by—we love turning “I’m not sure” into “That’s exactly what I wanted!”
Updated on: 25/05/2025