What should I do if my UberEats order arrives damaged or late?

Damaged or Late UberEats Delivery? Here’s What to Do

UberEats couriers are solely responsible for getting your treats to you safely and on time, and—because the delivery is managed by UberEats—we’re unable to fix or refund any courier issues ourselves. If your order arrives damaged or late, open the UberEats app, tap “Help” on your order, and submit a report so their support team can step in right away.

Updated on: 27/05/2025